Job particulars
- Job title
- Tour Host & Partnerships Officer
- Hiring organisation
- s Expand Recruitment Services
- Location
- Mombasa, Kenya
- Employment type
- Full-time
- Work arrangement
- Remote
- Industry
- Tours and Travel
- Level
- Middle
- Experience
- 2+ years
- Posted
- 29 Sept 2026
- Closing date
- 8 Oct 2026
Key responsibilities
- Session Delivery
- Plan for the guided sessions in Italian and English for groups and participants.
- Present each collection with accurate reference to the maker, place of origin, material and production technique, in accordance with the studio’s approved interpretive content.
- Work in line with the studio’s operating procedures.
- Ensure all sessions commence at the scheduled time.
- Maintain the presentation, cleanliness and security of the collection and studio premises.
- Partnership Development and Management.
- Identify, engage and secure referral partnerships with hotels, resorts, private villas, accredited guides, marine excursion operators and tour organisers within Watamu and Malindi.
- Conduct scheduled weekly visits to front office, concierge and guest relations departments of partner properties.
- Administer the partner booking code system, including issuance, tracking and verification of referrals.
- Prepare referral payment schedules for approval by the Marketing Director.
- Communicate session schedules, group rates and seasonal offers to all partners.
- Maintain an up-to-date partner register, including contact details, visit records and referral performance.
- Guest Experience and Reputation Management.
- Manage guest arrivals, bookings and enquiries.
- Request post-session reviews on TripAdvisor, GetYourGuide and Airbnb Experiences.
- Record and escalate guest feedback to the Marketing Director.
- Collect guest contact information for marketing purposes, subject to guest consent and the Data Protection Act, 2019.
- Reporting and Administration.
- Record daily attendance, bookings and referral sources in the studio’s shared tracking system on the day of each session.
- Submit a daily session report and a weekly partnership report to the Marketing Director.
- Participate in a weekly review meeting with the Nairobi team by video call.
- Provide photographic and written session content to the marketing team.
- Key Performance Indicators.
- Performance will be assessed monthly against the following indicators:.
- Number of guests hosted per week.
- Number and value of bookings generated through partner codes.
- Number of active partner properties and guides.
- Volume of new reviews and average platform rating.
- Session punctuality rate.
Candidate requirements
- Essential
- Diploma or degree in Tourism Management, Hospitality Management, Travel Operations or a related field, or equivalent professional experience.
- Minimum of one (2) year of experience in tourism, hospitality, guiding, guest relations or sales.
- Professional fluency in spoken English.
- Residence in Watamu or Malindi, or willingness to relocate before the start date.
- Proficiency in WhatsApp Business, Google Sheets and online booking platforms.
- Desirable but optional.
- Working knowledge of the Italian language.
- Established professional contacts within the Kenyan coastal hospitality sector.
- Accreditation as a tour guide with a recognised Kenyan body.
- Knowledge of African material culture, craft or design.
- Core Competencies
- Public presentation and group facilitation.
- Relationship management and negotiation.
- Punctuality and operational discipline.
- Accurate record-keeping and reporting.
- Independent work with remote supervision.
- Cross-cultural communication.
- Airi Handmade Studio is an equal opportunity employer and welcomes applications from all qualified persons.
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Hiring organisation
s Expand Recruitment Services