Job particulars
- Job title
- Telesales Representative
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Sales
- Level
- Entry
- Posted
- 22 Oct 2026
- Closing date
- 31 Oct 2026
Key responsibilities
- Prospecting and lead qualification: Make outbound and cold calls to identify prospective pharmacies, clinics and institutional buyers, assessing demand and buying potential.
- Sales presentation and closing: Present products, negotiate terms and close orders to meet sales targets.
- Account management and retention: Manage existing accounts to secure repeat orders and identify upselling and cross-selling opportunities.
- Inbound enquiries and order processing: Handle incoming customer calls, provide product, pricing and availability information, and process orders, changes and returns in line with company procedures.
- Pipeline management: Maintain an accurate sales pipeline in the CRM, tracking quotations and follow-ups through to order confirmation.
- Performance reporting: Report on KPIs including call activity, conversion rate and revenue against assigned monthly targets.
Candidate requirements
- Diploma or certificate in Sales & Marketing, Business Administration, Communication or a related discipline.
- A minimum of 1 year’s experience in telesales, inside sales or customer service. Experience in the pharmaceutical or healthcare sector is an added advantage.
- Proven telesales capability, including outbound and cold calling, objection handling, negotiation and closing.
- Strong communication skills and a consultative selling approach, able to understand customer needs and recommend suitable products.
- Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
- Results-driven, with strong time management, follow-up discipline and a record of meeting sales targets.
- Fluent in both English and Kiswahili.
Candidate safety
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Hiring organisation
s Expand Recruitment Services