Job particulars
- Job title
- Telesales Representative (Re-advertisement)
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Sales
- Level
- Middle
- Posted
- 2 Oct 2026
- Closing date
- 31 Oct 2026
Key responsibilities
- Sales Generation & Business Development.
- Contact existing and prospective customers daily to generate sales opportunities.
- Convert customer inquiries into confirmed sales orders.
- Identify new sales opportunities within existing customer accounts.
- Reactivate dormant customers through regular follow-up.
- Build and maintain long-term customer relationships.
- Achieve assigned monthly sales targets.
- Increase customer purchase frequency and average order value.
- Conduct follow-up calls after quotations to maximize conversion.
- Customer Relationship Management.
- Serve as the primary contact for assigned customer accounts.
- Develop strong relationships built on trust and professionalism.
- Understand customer requirements and recommend suitable products.
- Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.
- Ensure customers receive timely responses to all inquiries.
- Quotations & Order Processing.
- Prepare accurate quotations promptly.
- Follow up all outstanding quotations.
- Convert approved quotations into sales orders.
- Process customer orders accurately in the ERP system.
- Verify product codes, quantities, pricing, discounts, and customer information before processing.
- Ensure orders are completed accurately and within company procedures.
- Product Knowledge & Technical Selling.
- Maintain thorough knowledge of the companys product portfolio.
- Understand product specifications, applications, and advantages.
- Recommend suitable alternatives when requested products are unavailable.
- Cross-sell complementary products.
- Upsell premium products where appropriate.
- Educate customers on product usage and suitable applications.
- Order Fulfilment Coordination.
Candidate requirements
- Minimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.
- Proven experience as a Telesales Representative or similar role in sales.
- Demonstrated success in meeting or exceeding sales targets over the phone.
- Strong proficiency with Tally ERP or similar ERP & CRM softwares.
- Quick to learn new product information & effectively communicate features & benefits.
- Exceptional verbal communication/written & interpersonal skills.
- Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
- Strong problem-solving skills with a focus on customer satisfaction.
Candidate safety
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Hiring organisation
s Expand Recruitment Services