Job particulars
- Job title
- Spa Supervisor
- Hiring organisation
- s Expand Recruitment Services
- Location
- Naivasha, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Hospitality
- Level
- Management
- Experience
- 2+ years
- Posted
- 28 Sept 2026
- Closing date
- 9 Oct 2026
Key responsibilities
- Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow.
- Lead, train, and motivate spa therapists, receptionists, and attendants.
- Handle guest inquiries, feedback, and service recovery professionally.
- Monitor inventory of spa products and supplies, and coordinate reordering.
- Ensure compliance with hygiene, safety, and licensing regulations.
- Assist with rostering, performance monitoring, and on-the-job coaching of staff.
- Support achievement of spa revenue targets through upselling and retail sales.
- Maintain cleanliness, ambiance, and presentation standards throughout the spa.
- Prepare shift reports and communicate updates to the Spa Manager.
Candidate requirements
- Diploma/certification in spa therapy, cosmetology, or hospitality management.
- 2–4 Years’ experience in a spa environment, with at least 2 years in a supervisory role.
- Strong knowledge of spa treatments, products, and wellness trends.
- Excellent guest service, leadership, and communication skills.
- Ability to work flexible hours, including weekends and holidays.
Candidate safety
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Hiring organisation
s Expand Recruitment Services