VACANCY DETAILS

Job particulars

Key responsibilities

Supervising, delegating and allocating tasks, help desk tickets within a functional area. acting as a technical mentor and providing guidance for the ICT team, Planning, monitoring and evaluating ICT projects.
Participating in development of ICT policies, standards, guidelines and strategies Analyzing, designing, developing, testing, implementing and monitoring ICT systems;.
Providing advanced user support; Maintaining and supporting ICT systems; Training end users in ICT systems; Repairing and maintaining ICT equipment; Receiving, installing, certifying and configuring ICT equipment;.
Maintaining and updating website and portals; Configuring and Maintaining Local Area Networks and Wide Area networks;.
Updating and maintaining ICT equipment inventory; Preparing ICT technical specifications and user manuals and documentations;.
Ensuring adherence to systems documentation standards; Designing, scheduling and managing training for users; Training ICT staff and ensuring proper skills acquisition and performance of duties;.
Ensuring safe custody of computer catalogues, manuals and licensed software; Preparing performance reports for ICT staff; and Escalating any faults for further action.

For appointment to this grade, an officer must have;.
Cumulative service period of six (6) years’ relevant work experience three (3) years of which should have been in the grade of ICT Officer I or in a comparable position;.
Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognised Institution.
ICT Certificates from a reputable institution in any of the following:- Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent).
Membership to a professional body where applicable; and.
Shown merit and ability as reflected in work performance and results.

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