Job particulars
- Job title
- Senior HR Officer Job
- Hiring organisation
- Testimonials
- Location
- Nairobi with travel from time to time, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- HR
- Level
- Management
- Experience
- 7+ years
- Posted
- 23 Oct 2026
- Closing date
- 1 Nov 2026
Key responsibilities
- Maintain a visible and approachable HR presence on the ground, regularly engaging employees and supervisors to identify and resolve people-related issues early.
- Handle employee relations matters, including grievances, complaints, conflict resolution, disciplinary cases and workplace conduct, in a fair, consistent and confidential manner.
- Monitor attendance, punctuality, absenteeism, leave and employee movements, and work with supervisors to address recurring attendance and performance issues.
- Support supervisors and line managers in managing employee performance, including setting expectations, addressing poor performance and documenting appropriate follow-up actions.
- Implement and consistently communicate HR policies, procedures and workplace rules in a manner that is practical and easy for all skilled and unskilled employees to understand.
- Manage disciplinary processes, ensuring that cases are properly investigated, documented and handled in line with company policy and applicable employment laws.
- Manage the end-to-end recruitment process, including sourcing, screening, interviewing, selection, onboarding, induction and placement of employees.
- Develop and coordinate practical employee induction, orientation and training programmes, particularly for new employees.
- Work closely with supervisors and department heads to address workforce challenges, improve employee productivity and maintain a positive working environment.
- Support the implementation of performance improvement initiatives and recommend practical solutions to recurring people-management challenges.
- Ensure compliance with applicable Kenyan employment laws, statutory requirements and company HR policies.
- Prepare regular HR reports and provide management with insights on attendance, turnover, disciplinary cases, recruitment, employee relations and other workforce trends.
Candidate requirements
- Bachelor’s degree in Human Resources, Psychology, or a related field.
- 7+ Years of progressive HR experience, preferably in the hospitality industry, in an operational environment with a sizeable skilled and unskilled workforce.
- Strong communication, emotional intelligence, conflict-resolution and problem-solving skills, with the ability to communicate effectively across different levels of the workforce.
- Good knowledge of Kenyan employment laws and HR best practices. Professional HR certification is an added advantage.
- Strong practical experience in employee relations, disciplinary processes, attendance management, recruitment and HR operations.
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Hiring organisation
Testimonials