Retail Shop Supervisor

Key responsibilities

• Sales and Revenue Management.
• Achieve individual monthly sales targets and support the team in achieving collective store sales goals.
• Guide, motivate and support team members to improve sales performance.
• Monitor sales trends and conduct analysis to identify areas for improvement.
• Implement strategies to maximize in-store and online sales.
• Team Leadership and Performance Management.
• Provide leadership and support to Retail Associates, fostering a collaborative work environment.
• Conduct monthly performance reviews for all team members.
• Onboard and train new employees on company policies, procedures, expectations and product knowledge.
• Serve as the point of contact for resolving staff concerns and operational challenges.
• Facilitate monthly one-on-one check-ins and development planning with team members.
• Inventory and Stock Control.
• Oversee stock control processes, including receiving and recording new inventory.
• Supervise monthly stock-taking of products from Kenyan vendors and general merchandise.
• Monitor inventory levels and ensure accurate inventory records for both in-store and e-commerce platforms.
• Coordinate restocking and collaborate with central inventory teams as needed.
• Reporting and Administrative Tasks.
• Prepare and submit detailed monthly reports, including:.
• Weekly sales summaries.
• Campaign performance and effectiveness.
• Inventory movement.
• Staff progress and development notes.
• Proposed areas for improvement and strategy recommendations.
• Record stock updates from Kenyan authors and vendors.
• Create content such as quotes for bookmarks and branded material.
• Communicate and follow up on store maintenance, repairs or restocking of basic store supplies.
• Marketing and Campaign Management.
• Identify marketing opportunities specific to the store’ s location and audience.
• Lead the planning and execution of in-store campaigns and seasonal promotions.
• Collaborate with the marketing department to promote campaigns across relevant platforms.

Candidate requirements

• Location Nairobi
• Job Field Procurement / Store-keeping / Supply Chain &nbsp, Sales and Business Development &nbsp.
• Salary Range KSh 30,000 - KSh 50,000/month.

Required skills