Job particulars
- Job title
- Relationship Manager
- Hiring organisation
- s Expand Recruitment Services
- Location
- Kapsowar, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Finance
- Level
- Middle
- Experience
- 3+ years
- Posted
- 7 Oct 2026
- Closing date
- 17 Oct 2026
Key responsibilities
- Credit Risk & Operational Compliance.
- Implements policies, procedures, and internal controls at the branch.
- Oversee accurate client assessments, credit appraisals, and loan approvals.
- Conduct regular credit committee meetings and loan quality reviews.
- Monitor field activities, delinquency trends, and enforce early recovery strategies.
- Ensure adherence to regulatory and institutional policies including Know Your Customer (KYC), Anti-Money Laundering (AML), and data privacy.
- Prepare for internal and external audits; close 85% of issues within 90 days.
- Branch staff Supervision &Development.
- Planning the Branch staffing and Evaluating existing staff in accordance with management decisions/directions;.
- Ensures that the branch staff maintains very high morale, and identifies capacity building/training needs.
- Undertakes periodic performance appraisals and staff development plans.
- Conduct regular coaching, performance reviews, and productivity assessments for staff.
- Identify and mentor at least one high-potential team member per year.
- Implement action plans from “Our Voice” staff engagement surveys.
- Support staff wellness, disciplinary procedures, and HR compliance.
- Achieve staff retention rate of 90% or higher.
- Financial Performance & Growth.
- Achieve branch disbursement, client acquisition, collection, and profitability targets.
- Maintain Portfolio at Risk (PAR > 1 day) below 5% and ensure write-offs are minimized.
- Lead local business development initiatives, including marketing and community outreach.
- Promote financial inclusion by growing new clients and retaining at least 90% of existing ones.
- Ensure timely turnaround for loan applications and approvals to maintain efficiency.
- Digital Tools Utilization.
- Ensure full usage of the core banking system, digital field applications, and MIS platforms.
- Monitor loan origination, disbursement, and collections through system dashboards.
- Train staff and clients on using digital channels to enhance efficiency and access.
- Branch efficiency and awareness of digital platforms.
- Planning
- Develop the branch business plan and annual work plans and submit the plan for further deliberations at the wider Operations team.
- Proposes adjustments to the branch business plan and initiates proactive approaches for branch growth.
Candidate requirements
- Diploma or degree in Finance, Business Administration, Economics, or related field.
- Minimum 3 years’ experience in microfinance or retail banking operations.
- Strong leadership, coaching, and team-building experience.
- Excellent communication, organizational and reporting skills.
- Sound knowledge of credit operations, compliance, and financial services.
- Experience in managing fraud prevention, audit compliance, and internal controls.
- Ability to manage change, drive innovation, and navigate challenges with resilience.
- Tech-savvy and open to digital transformation initiatives.
- Demonstrated commitment to ethical leadership, integrity, and inclusion.
- Other Competencies/Attributes:.
- Must be a committed Christian, able to stand above denominational diversities.
- Attend and participate in the leadership of daily devotions.
- Perform other duties as required by the board or the owners.
Candidate safety
Never pay an employer or recruiter for a job offer. Review the application instructions after signing in and report suspicious vacancies to Kebarick.
Hiring organisation
s Expand Recruitment Services