Job particulars
- Job title
- Relationship Manager – Product & Development – Youth Banking
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Finance
- Level
- Management
- Experience
- 5+ years
- Posted
- 19 Oct 2026
- Closing date
- 30 Oct 2026
Key responsibilities
- Lead the design, development, enhancement, and lifecycle management of innovative Youth Banking products and value propositions across deposits, savings, payments, digital banking, lending, investments, insurance, and lifestyle solutions.
- Develop product concept papers, business cases, pricing proposals, financial models, and commercialization plans to support product approvals and successful market deployment.
- Manage the end-to-end product development process, including approvals, testing, pilot programmes, user acceptance testing (UAT), launch readiness, implementation, and post-implementation reviews.
- Drive continuous product innovation and proposition enhancement to improve competitiveness, customer experience, market relevance, and portfolio profitability.
- Develop customer progression pathways that support youth customers from transactional banking relationships to advanced savings, credit, investment, and wealth-building solutions.
- Conduct customer segmentation, market research, competitor analysis, customer journey mapping, and portfolio analytics to identify customer needs, market opportunities, and emerging trends.
- Translate customer insights, market intelligence, portfolio performance data, and stakeholder feedback into actionable product enhancements and growth initiatives.
- Design and implement youth empowerment programmes and value-added services through strategic partnerships and ecosystem collaborations to strengthen customer engagement, financial inclusion, retention, and portfolio growth.
- Establish and manage strategic partnerships with educational institutions, youth organizations, fintechs, employers, business support organizations, and development partners to enhance the Youth Banking value proposition and expand market reach.
- Monitor and report on product and portfolio performance indicators, including customer acquisition, account growth, balances, transaction volumes, revenue, profitability, engagement, retention, and utilization.
- Conduct regular portfolio reviews and recommend pricing adjustments, product enhancements, service improvements, and process optimization initiatives to drive sustainable growth and profitability.
- Support the achievement of Youth Banking business objectives through effective product management, market development initiatives, and customer acquisition strategies.
- Track the commercial performance and return on investment of product initiatives and recommend corrective actions to improve business outcomes.
- Ensure all Youth Banking products and services comply with regulatory requirements, internal policies, product governance frameworks, risk standards, and consumer protection principles.
- Maintain comprehensive product documentation, risk assessments, approvals, policies, procedures, and governance records throughout the product lifecycle.
- Collaborate closely with ICT, Operations, Risk, Compliance, Legal, Finance, Marketing, Branch Banking, Partnerships, and Business Development teams to deliver successful product and business initiatives.
- Develop and deliver product training, sales enablement materials, and stakeholder engagement programmes to support product adoption and execution across the Bank.
- Prepare management reports, portfolio reviews, business cases, and performance updates to support strategic decision-making and governance processes.
- Serve as the Bank’s subject matter expert on Youth Banking products, customer segments, market trends, and value propositions.
Candidate requirements
- Academic Qualifications.
- Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, Banking, Statistics, or a related field.
- Professional qualifications in Product Management, Digital Banking, Marketing, Project Management, Customer Experience, or Financial Services will be an added advantage.
- Minimum of five (5) years’ relevant experience in product development, product management, proposition development, marketing, customer experience, business development, or retail banking.
- Proven experience in developing and managing customer-centric banking products and services.
- Demonstrated experience in market research, customer segmentation, portfolio analytics, and business case development.
- Experience in youth banking, digital financial services, ecosystem partnerships, or retail banking will be an added advantage.
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Hiring organisation
s Expand Recruitment Services