Job particulars
- Job title
- Regional Domain Manager – Driver Operations
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- Hybrid
- Industry
- Sales & Marketing
- Level
- Management
- Experience
- 7+ years
- Posted
- 6 Oct 2026
- Closing date
- 27 Oct 2026
Key responsibilities
- Strategic Execution & Regional Alignment: Drive end-to-end execution of global Driver Ops initiatives—including acquisition, engagement, loyalty, quality, funnel management, and community—translating central strategy into actionable regional priorities and scalable market plans.
- Performance Ownership & Accountability: Own regional domain KPIs and OKRs (e. g., driver acquisition, active driver retention, onboarding speed, and engagement quality), conducting rigorous tracking, root-cause analyses, and corrective actions to meet target performance.
- Business Review & Reporting: Lead regional syncs, domain-level business reviews (MBR/QBR), and prioritization reviews; prepare executive commentary, maintain performance transparency, and escalate operational blockers early for rapid intervention.
- Cross-Functional Escalation & Conflict Resolution: Resolve prioritization and resource conflicts decisively with General Managers and central teams, ensuring resources align with high-ROI opportunities and central objectives.
- Two-Way Strategic Feedback Loop: Cascade central updates, frameworks, and tools to local leads while surfacing country-level feedback, regulatory challenges, and market nuances to influence future global program design.
- Standardization & Tool Adoption: Enforce local market adoption of central tools, dashboards, playbooks, and processes to ensure consistency and equity in execution across all regional operations.
- Capability Building & Team Upskilling: Empower local Driver Ops teams through targeted training, templates, and best-practice sharing, fostering a culture of cross-market learning and continuous optimization.
- Local Business Case & Initiative Support: Partner with local managers to build robust business cases for new initiatives, ensuring local market specificities (e. g., payment methods, compliance) fit within broader central and regional goals.
Candidate requirements
- 7+ Years of experience in operations, program management, or category ownership with regional or multi-country scope.
- Demonstrated success in leading multi-countries initiatives or programs with measurable impact.
- Demonstrated ability to align central strategy with regional and local delivery.
- Strong analytical and commercial mindset, with experience managing budgets, trade-offs, ROI.
- Excellent communication and stakeholder management skills, including senior leadership engagement.
- High ownership and initiative, with the ability to bring structure to ambiguous contexts.
- Why you’ll love it here.
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
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Hiring organisation
s Expand Recruitment Services