Referral Coordination Officer

Key responsibilities

• Receive potential referrals from counsellors, prioritise cases and plan the monthly call schedule.
• Contact each young person to check whether their circumstances have changed since counselling and understand their current needs and aspirations.
• Explain the suitable support options available to them, whether a local service provider or a legal migration pathway, and support them to make an informed choice.
• Obtain informed consent and refer 100 young people to the chosen service provider in their governorate, or to Seefar’ s legal migration pathways expert.
• Follow up to confirm whether they have accessed the service and, where they haven’ t, understand what is holding them back.
• Identify and escalate any safeguarding concerns in line with Seefar’ s procedures.
• Keep accurate records of all contacts and referral outcomes until each case is closed.
• Record every follow-up call and keep each person’ s referral status up to date until the case is closed.
• Attend and lead weekly counselling status meetings, sharing referral updates, supporting counsellors with reaching targets, track progress, and discuss challenges.
• Attend [monthly / quarterly] review meetings with referral partner organisations and support the Project Manager in reviewing referral numbers, outcomes, challenges and any changes to services.
• Remuneration
• You will be paid GBP 800 (approx. USD1,000) per month for a maximum of five months, with an expectation that you work approximately 20 hours per week. The workload might vary from month to month depending on the number of referrals taking place.

Candidate requirements

• Location Kenya
• Job Field Project and Program Management &nbsp.
• Objective of the Position.
• Seefar is seeking a Referral Coordination Officer to connect young people with local service providers as well as Seefar’ s legal migration pathway service “ Dalil”, and to ensure they receive support that meets Seefar’ s standards. This is a remote, part-time assignment, expected to run from mid-November 2026 to mid-April 2027.

Required skills