Job particulars
- Job title
- Pensions Manager
- Hiring organisation
- Testimonials
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Insurance
- Level
- Management
- Experience
- 5+ years
- Salary
- KES 300,000 – 300,000 / month
- Posted
- 7 Oct 2026
- Closing date
- 12 Oct 2026
Key responsibilities
- Pensions Administration & Servicing.
- Oversee the day-to-day servicing and administration of pension schemes, including member enrolment, contribution processing, benefit computations and payment of benefits.
- Ensure contributions are received and remitted to the appointed custodian within statutory timelines and follow up on outstanding or late contributions in line with RBA requirements.
- Process withdrawals, transfers, deferments and retirement benefit claims in accordance with scheme rules and the Retirement Benefits (Withdrawal of Benefits) regulations.
- Ensure preparation and timely dispatch of annual member benefit statements as required by the RBA.
- Maintain accurate and secure member records and safeguard the integrity of scheme data.
- Manage and resolve member, sponsor and trustee queries, complaints and escalations within agreed service levels.
- Regulatory Compliance & Risk.
- Ensure full compliance with the Retirement Benefits Act, the RBA regulations and guidelines, scheme trust deeds and rules, and other applicable Kenyan legislation.
- Coordinate timely statutory submissions to the RBA, including levy payments, statutory returns and renewals.
- Support scheme registration, amendment of scheme rules and liaison with the RBA, KRA and other regulators as required.
- Ensure adherence to tax requirements affecting retirement benefits, including provisions of the Tax Laws (Amendment) Act and applicable tax-exemption rules.
- Identify, monitor and mitigate operational and compliance risks within the pensions function and implement appropriate internal controls.
- Trustee, Sponsor & Stakeholder Management.
- Build and maintain strong relationships with scheme trustees, sponsors, members and intermediaries.
- Support trustees in discharging their governance responsibilities, including organising trustee meetings and providing accurate, timely scheme information.
- Liaise with custodians, fund managers, auditors, actuaries and other service providers to ensure seamless service delivery.
- Serve as a key point of contact for all pension-related matters and provide expert technical guidance.
- Team Leadership
- Lead, supervise, mentor and develop the pensions servicing team.
- Set performance objectives, monitor productivity and ensure adequate capacity, training and succession planning.
- Foster a culture of accountability, integrity, service excellence and continuous improvement.
- Process & Performance Improvement.
- Review and enhance pension servicing processes to improve efficiency, accuracy and member experience.
- Monitor service-level agreements and key performance indicators, reporting on performance to the Operations Manager.
- Drive automation and system enhancements within the pensions administration platform.
- Prepare periodic management reports on scheme performance, compliance status and operational metrics.
Candidate requirements
- Bachelor’s degree in Insurance, Actuarial Science, Finance, Commerce, Business Administration or a related field.
- Professional qualification in pensions or insurance is an added advantage e. g. Trustee Development Programme Kenya (TDPK), Diploma in Insurance (AIIK /FSRI/ CII), or relevant RBA-recognised certification).
- Minimum of 5 –7 years’ experience in pensions or retirement benefits administration, with at least 2 years in a supervisory or managerial role.
- Sound working knowledge of the Retirement Benefits Act and RBA regulations and guidelines.
- Experience working with retirement benefits schemes, scheme administrators, custodians or fund managers in the Kenyan market.
- Strong technical knowledge of pension scheme administration and the Kenyan retirement benefits regulatory framework.
- Excellent leadership, people-management and stakeholder-engagement skills.
- Strong analytical, numerical and problem-solving abilities with high attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in pensions administration systems and Microsoft Office applications.
- High-level of integrity, confidentiality and a strong member- and customer-focused orientation.
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Hiring organisation
Testimonials