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Jobs›Other›Partner Onboarding Team Lead

Partner Onboarding Team Lead

Hiring organisationHCS Affiliates Group

⌖ Nairobi◷ Full-time◫ On-site
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VACANCY DETAILS

Job particulars

Job title
Partner Onboarding Team Lead
Hiring organisation
HCS Affiliates Group
Location
Nairobi
Employment type
Full-time
Work arrangement
On-site
Posted
29 Oct 2026

Key responsibilities

  • Checking and calling one by one all the “ suitable” partners and training the partners on how to operate their stores.
  • Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer.
  • Checking if there’ s any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)
  • Monitoring all self-onboarding channels + comms channels.
  • Enabling stores on Salesforce and admin after training the partners.
  • Menu corrections/additions on Admin.
  • Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
  • Any other content-related tasks.
  • STORE CREATION
  • Checking mails for new activation assignments.
  • Working on completing the content for the activations assigned (store + menu creation)
  • In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
  • Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

Candidate requirements

  • Location Nairobi
  • Job Field Customer Care, Success and Service &nbsp.
  • Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.

Required skills

Accurex Leadership and Management Consultants Ltd JobsHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, KenyaExcellent organizational and time management skillsStrong listening and communication skills
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HIRING ORGANISATION

Hiring organisation

HCS Affiliates Group