Job particulars
- Job title
- Operations Supervisor – Serviced Apartments
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nyali, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Hospitality
- Level
- Management
- Experience
- 5+ years
- Salary
- KES 50,000 – 60,000 / month
- Posted
- 30 Oct 2026
- Closing date
- 5 Nov 2026
Key responsibilities
- Oversee daily operations of the Apartments, ensuring all departments function smoothly.
- Supervise Housekeeping through the Head of Housekeeping to ensure apartment readiness and high cleanliness standards.
- Supervise the Caretaker to ensure they are performing their work as required.
- Conduct daily operational briefings with supervisors.
- Inspect apartments, common areas, grounds, and security systems regularly.
- Address guest complaints, requests, and special requirements promptly.
- Conduct performance reviews, training, and ensure SOP compliance.
- Oversee guest communication, check-in, key handover, and checkout procedures.
- Ensure apartments, grounds, and services consistently meet high guest satisfaction standards.
- Manage apartment availability, pricing, and inventory across Online Travel Agencies (Airbnb, Booking. com, Expedia, etc.) and social media accounts.
- Monitor market trends, competitor pricing, and demand patterns; adjust rates to maximize revenue and occupancy in collaboration with management.
- Minimize cancellations and double bookings.
- Prepare occupancy, revenue, and performance reports for management.
- Monitor online reviews and respond professionally to enhance reputation.
- Ensure accurate posting of charges, payment reconciliation, invoicing, and financial documentation.
- Support budgeting, forecasting, and operational cost control.
- Ensure proper use of Property Management Systems (Tessa Hub), reservation calendars, and digital marketing tools.
- Maintain accurate apartment inventory, maintenance logs, and asset registers.
- Ensure compliance with safety, operational, and regulatory standards.
- Ensure all operational licenses are renewed on time.
- Perform any other duty that may be assigned from time to time.
Candidate requirements
- Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, Property Management, Business Administration, or a related field.
- Minimum of 5 years’ relevant experience in the tourism, hospitality, serviced apartment, hotel, or related property operations environment.
- Proven experience in operational and staff supervision.
- Strong practical knowledge of Online Travel Agency platforms, including Airbnb, Booking. com, Expedia, or similar platforms.
- Experience in managing social media accounts and online bookings.
- Experience using Property Management Systems and reservation management tools will be an added advantage.
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Hiring organisation
s Expand Recruitment Services