Job particulars
- Job title
- Operations Specialist
- Hiring organisation
- Employer not disclosed
- Vacancy source
- Corporate Staffing Services Kenya
- Location
- Mombasa, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Administration
- Level
- Middle
- Experience
- 2+ years
- Posted
- 30 Sept 2026
- Closing date
- 5 Oct 2026
Key responsibilities
- Provide support to different stakeholders with administrative tasks.
- Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
- Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
- Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow.
- Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
- Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
- Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
- Give life to your craziest ideas and have an immediate impact thinking out of the box!
- Stock management and courier equipment ensuring quality bags on streets.
Candidate requirements
- Communication skills and the ability to solve problems quickly.
- High motivation to work in a fast-growing environment.
- An analytical mindset.
- Excel skills
- Enjoy teaching and adapting new employees.
- Good energy and love what you do, even on bad days.
- Intermediate or higher level of English proficiency.
Candidate safety
Never pay an employer or recruiter for a job offer. Review the application instructions after signing in and report suspicious vacancies to Kebarick.