Job particulars
- Job title
- MICE Sales Officer
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Sales
- Level
- Middle
- Posted
- 30 Sept 2026
- Closing date
- 3 Oct 2026
Key responsibilities
- MICE Enquiries & Sales Support.
- Receive, manage and respond promptly to MICE enquiries received by telephone, email and other sales channels.
- Qualify enquiries and gather all relevant client requirements.
- Prepare and issue proposals, quotations and relevant sales correspondence.
- Follow up proactively on outstanding enquiries and proposals to maximise conversion.
- Maintain an accurate and up-to-date MICE sales pipeline through the MICE tracker.
- Ensure all enquiries are properly recorded and followed through to conclusion.
- Contracting & Documentation.
- Prepare MICE contracts and related documentation in line with approved hotel rates, packages and commercial terms.
- Follow up on outstanding contracts, deposits and confirmations.
- Ensure all documentation is accurate, complete and issued within agreed timelines.
- Maintain organised and up-to-date MICE account and enquiry records.
- Key Account Communication.
- Handle telephone and email communication with assigned and prospective key accounts.
- Maintain regular follow-up with corporate clients, agencies, DMCs, PCOs and other MICE partners.
- Support the MICE Sales Manager and Senior Sales Manager, MICE in maintaining strong client relationships.
- Identify opportunities for repeat business and additional MICE enquiries from existing accounts.
- Assist with client correspondence and follow-ups as directed by the MICE sales leadership.
- Sales Administration & Reporting.
- Maintain accurate information in the hotel’s CRM/sales systems.
- Assist with preparation of MICE sales reports, forecasts and pipeline updates.
- Monitor pending enquiries, tentative bookings and conversion opportunities.
- Support the MICE team with sales-related correspondence, account information and documentation.
- Ensure all confirmed business is accurately communicated and handed over to the relevant operational teams.
- Team Support
- Provide day-to-day sales support to the Senior Sales Manager – MICE and MICE Sales Manager.
- Assist with preparation for sales calls, client meetings and account reviews.
- Support the team in maintaining an organised and responsive MICE sales office.
- Work closely with Reservations, Revenue, Finance and Operations where required to facilitate the sales process.
- Key Performance Indicators.
Candidate requirements
- Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Sales or Marketing, Business Administration, or a related field.
- Previous experience in hotel sales, MICE, groups, reservations or a related commercial function.
- Strong telephone and written communication skills.
- Excellent attention to detail, particularly when preparing proposals and contracts.
- Strong follow-up and client relationship skills.
- Good commercial awareness and an understanding of the MICE market.
- Ability to manage multiple enquiries and deadlines simultaneously.
- Proficiency in Microsoft Office and hotel sales/CRM systems.
- Professional, confident and service-oriented communication style.
- Ability to work effectively in a fast-paced luxury hospitality environment.
- Additional Information.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career.
- Work and learn in a magical luxury property.
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Hiring organisation
s Expand Recruitment Services