Job particulars
- Job title
- Manager – International Voice
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- IT
- Level
- Management
- Experience
- 12+ years
- Posted
- 29 Oct 2026
- Closing date
- 9 Nov 2026
Key responsibilities
- Health & Safety
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Revenue Growth, Commercialization & Network Economics.
- Own revenue growth, and value realization.
- Drive inbound voice traffic growth, and network utilization.
- Optimize pricing, routing economics, and commercial performance through analytics, automation, and AI-driven insights.
- Provide commercial inputs into routing, LCR, and traffic optimization initiatives.
- Drive continuous optimization through data-driven performance management and agile execution.
- Strategic Partnerships, Carrier Ecosystem & Commercial Management.
- Own strategic relationships with carriers, application/OTT providers, MNOs, Firewall & Detection System providers.
- Lead commercial negotiations, carrier agreements, renewals, and strategic partnerships.
- Expand Safaricom’s voice footprint through direct interconnects, traffic agreements, and ecosystem collaborations.
- Secure sustainable traffic, revenue growth, and long-term commercial commitments.
- Develop joint business plans and growth initiatives with key partners.
- Drive digitization and automation of partner onboarding, governance, reporting, and lifecycle management.
- Drive partner performance through analytics, automation, AI-enabled insights, and agile execution.
- Voice Innovation, Traffic Monetization & Future Services.
- Identify and commercialize new voice monetization opportunities including international transit, SIP interconnect, enterprise voice, and next-generation communication services viz., Voice QoD, Voice BioMetrics, Applications etc.
- Develop innovative traffic growth models and commercial propositions to strengthen competitiveness.
- Monitor industry trends, regulatory developments, and evolving communication ecosystems.
- Leverage automation, AI, and analytics to enhance commercial performance and operational efficiency.
- Align portfolio growth with future communication services, network transformation, and emerging digital ecosystems.
- Governance, Risk, Settlements & Financial Management.
- Govern contracts, settlements, billing integrity, reconciliations, and financial controls.
- Drive financial reporting accuracy and audit readiness through collaboration with Finance Reporting Team and Commercial Excellence.
- Manage partner disputes, credit exposure, commercial risks, fraud risks, and business continuity.
- Ensure compliance with regulatory, contractual, and industry obligations, including performance and report sharing.
- Drive revenue protection through collaboration with Revenue Assurance and Fraud Management teams.
- Improve settlement accuracy, governance, and risk management through automation, analytics, and AI-enabled controls.
Candidate requirements
- Bachelor’s Degree in Telecommunications, Engineering, IT, Business, Economics, Finance, Marketing, or related field.
- MBA or Master’s Degree is an added advantage.
- GSMA, Interconnect, IPX, Carrier Relations, Product Management, Data Analytics, AI, or Digital Transformation certifications are desirable.
- 12+ Years in telecommunications with at least 5 years in International Voice, Wholesale, Interconnect, Carrier Relations, or International Business.
- Proven track record in revenue growth, carrier negotiations, traffic monetization, and network economics.
- Strong experience in voice routing, settlements, interconnect, and international carrier ecosystems.
- Demonstrated experience leveraging analytics, automation, and AI to improve commercial and operational performance.
- Experience leading cross-functional initiatives, strategic partnerships, and transformation programs.
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Hiring organisation
s Expand Recruitment Services