Job particulars
- Job title
- Manager, Home & Digital Health Services, Outreach Administration
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Administration
- Level
- Management
- Experience
- 7+ years
- Posted
- 30 Sept 2026
- Closing date
- 13 Oct 2026
Key responsibilities
- Provide overall leadership for Home Health and Digital Health Services, ensuring efficient day-to-day operations, effective patient access and scheduling, care coordination, service delivery, follow-up, and scalable operating models.
- Develop and execute growth strategies to increase patient volumes, referrals, utilization and revenue, while identifying new markets, patient segments, revenue opportunities and channels for service expansion.
- Build and manage relationships with physicians, corporates, employers, insurers/payers, institutions, technology providers and other strategic partners to create new referral, service and commercial opportunities.
- Operationalize new technologies and technology-enabled models of care, coordinating pilots, implementation, adoption and scale-up while ensuring solutions are effectively integrated into routine healthcare operations.
- Identify unmet patient and market needs and lead the development, business-case evaluation, piloting, launch and scaling of new home-based and digital healthcare services.
- Establish and maintain robust quality and risk controls, ensuring compliance with organizational standards, regulatory requirements and applicable digital health, privacy and information-security requirements.
- Develop and manage budgets, revenue and volume targets, pricing and commercial models, while monitoring costs, productivity, contribution and return on investment to ensure long-term financial sustainability.
- Design and continuously improve seamless, accessible and patient-centered journeys across home, digital and related healthcare services, using patient feedback, complaints and service data to drive improvement.
- Develop and monitor service dashboards and KPIs covering growth, revenue, utilization, digital adoption, productivity, patient experience, quality, safety and financial performance, using insights to identify opportunities and address operational gaps.
- Build and develop high-performing teams while fostering strong collaboration across clinical, operational, commercial, digital, IT, quality, risk, finance, marketing and other support functions.
Candidate requirements
- Bachelor’s degree in healthcare management, Business Administration, Health Sciences, Nursing, Pharmacy, Engineering, Operations, Technology Management or a related field.
- A postgraduate qualification such as MBA, MHA, MPH or equivalent is an advantage.
- 7–10 Years of relevant professional experience, preferably within healthcare.
- At least 3–5 years’ experience in a managerial, service-line, operations, business development, digital health or transformation role.
- Demonstrated experience in business development, service growth, partnership development or commercial management.
- Proven experience developing business cases and launching, implementing or scaling new services or technologies.
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Hiring organisation
s Expand Recruitment Services