Job particulars
- Job title
- IT Specialist
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- IT
- Level
- Entry
- Posted
- 2 Oct 2026
- Closing date
- 15 Oct 2026
Key responsibilities
- IT Support & Systems.
- Provide day-to-day technical support to clinicians and administrative staff.
- Set up, maintain, and troubleshoot computers, printers, scanners, phones, and other devices.
- Support EHR/EMR, practice-management, scheduling, billing, and telehealth systems.
- Manage user accounts, access permissions, software updates, backups, and equipment inventory.
- Maintain reliable wired and wireless networks, internet access, and clinic communications.
- Help protect patient and business data through security controls, staff guidance, and incident response.
- Support compliance with applicable privacy and healthcare regulations, such as HIPAA where relevant.
- Coordinate with software vendors, internet providers, and external IT service providers.
- Document technical issues, solutions, procedures, and system changes.
- Assist with technology onboarding and staff training.
- Social Media Management.
- Use Adobe Photoshop and Illustrator to create and update clinic graphics, promotional materials, and patient-education resources.
- Use Adobe Premiere Pro/Capcut/ to edit videos for clinic communications, education, and marketing.
- Maintain consistent branding across digital and print materials.
- Ensure content is accurate, accessible, and approved by appropriate clinic staff before publication.
- Plan, create, schedule, and publish content across the clinic’s social media platforms.
- Maintain a content calendar aligned with clinic services, events, and campaigns.
- Monitor comments and messages, escalating clinical questions or sensitive matters to appropriate staff.
- Track engagement and prepare basic performance reports.
- Follow clinic policies and privacy requirements; never share identifiable patient information without proper authorization.
- Recommend improvements to the clinic’s digital presence and patient communications.
Candidate requirements
- Diploma, associate degree, or equivalent experience in IT, computer science, digital media, or a related field.
- Experience providing technical support; healthcare or small-business experience preferred.
- Familiarity with Windows and/or macOS, Microsoft 365 or Google Workspace, networking, and endpoint security.
- Working knowledge of Adobe Photoshop, Illustrator, and Premiere Pro.
- Experience managing social media accounts and creating digital content.
- Experience with EHR/EMR or practice-management systems is an advantage.
- Understanding of healthcare privacy, confidentiality, and data-security practices.
- Strong troubleshooting, communication, organization, and customer-service skills.
- Preferred Skills
- Basic network administration, including Wi-Fi, routers, switches, and firewalls.
- Experience supporting telehealth and billing systems.
- Familiarity with social media scheduling and analytics tools.
- Relevant IT or Adobe Suite are an asset.
- Working Conditions.
- Work is primarily performed in a clinic environment, with occasional movement between treatment rooms and administrative areas. Some flexibility may be required to resolve urgent technical issues or support scheduled campaigns.
- Success Measures
- Timely resolution of IT support requests.
- Reliable availability of essential clinic systems.
- Accurate documentation and equipment records.
- Consistent, timely, on-brand digital content.
- Responsible handling of patient information.
- Positive staff feedback and audience engagement.
- Applicants should submit;.
- Updated CV or résumé.
- Cover letter or brief statement of interest.
- Copy of National ID & Passport photo.
- Good Conduct & School Certificates.
- Portfolio
- KRA PIN certificate.
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Hiring organisation
s Expand Recruitment Services