Job particulars
- Job title
- IT Event Management Engineer
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- Hybrid
- Industry
- IT
- Level
- Management
- Experience
- 10+ years
- Posted
- 19 Oct 2026
- Closing date
- 2 Nov 2026
Key responsibilities
- Event Detection, Ingestion & Correlation.
- Design and maintain event ingestion pipelines from multiple monitoring sources (e. g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
- Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
- Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.
- Automation, Orchestration & Remediation.
- Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e. g., restarting services, clearing caches, resizing disks).
- Integrate event management systems with ITSM platforms (e. g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
- Participate in AIOps initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.
- Standardization, Templates & Documentation.
- Develop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.
- Create event configuration templates (e. g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.
- Maintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.
- Document integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.
- Ensure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.
- Operational Effectiveness & Continuous Improvement.
- Conduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.
- Analyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.
- Partner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.
- Drive continuous improvement initiatives—reducing false positives and increasing actionable alerts through tuning and refinement.
- Governance & Quality Assurance.
- Enforce standardized event handling procedures across global and regional IT teams.
- Support governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.
- Ensure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.
- Support the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.
- Collaboration & Knowledge Transfer.
- Partner with technical teams to integrate new services and platforms into the event management ecosystem.
- Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.
- Participate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.
- Act as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.
- Tool Evaluation & Innovation.
Candidate requirements
- At least 10–12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
- Proven experience working with enterprise monitoring and event management tools (e. g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
- Experience integrating monitoring tools with ITSM platforms for automated incident management.
- Hands-on experience in automation and scripting (e. g., PowerShell, Python, Ansible)
- Exposure to hybrid environments (cloud + on-prem infrastructure)
- Technical & Functional Skills.
- Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction.
- Experience designing or operating event-driven systems for proactive detection and service assurance.
- Knowledge of APIs and system integrations.
- Experience with dashboards, analytics, and reporting tools (e. g., Power BI, Kibana)
- Familiarity with ITSM processes (Incident, Problem, Change Management)
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Hiring organisation
s Expand Recruitment Services