Job particulars
- Job title
- Implementation Engineer
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- Remote
- Industry
- IT
- Level
- Middle
- Salary
- KES 60,000 – 80,000 / month
- Posted
- 22 Oct 2026
- Closing date
- 31 Oct 2026
Key responsibilities
- Product Implementation and Configuration.
- Lead end-to-end technical implementations, from client kickoff and discovery through deployment and go-live.
- Conduct discovery sessions with client stakeholders to understand workflows, business requirements, data structures, and integration needs.
- Configure systems to meet client requirements, including user roles, permissions, business rules, templates, and pricing or billing setups.
- Develop implementation plans, timelines, milestones, and deliverables in collaboration with clients and internal teams.
- Coordinate go-live activities, including cutover planning, contingency and rollback arrangements, and on-site or remote support during the initial post-launch period.
- Monitor post-launch adoption outcomes, such as activated users, activation of product modules, integrated workflows, and proper flow of data.
- Data Migration and System Integration.
- Plan and execute data migration from legacy systems, spreadsheets, and other sources.
- Clean, map, import, and validate migrated data, working with clients to confirm its accuracy and completeness.
- Build, test, and maintain integrations with third-party systems using APIs, file transfers, or middleware.
- Investigate and resolve data and integration issues, collaborating with engineering teams where necessary.
- Testing and Quality Assurance.
- Develop and execute test plans to verify system configuration, functionality, and integrations.
- Coordinate and support client user acceptance testing (UAT), ensuring issues are documented, tracked, and resolved.
- Validate implementation outcomes against agreed requirements before go-live.
- Identify risks, dependencies, and potential issues early, escalating blockers where necessary.
- Client Training and Support.
- Train client staff and system administrators on product functionality, workflows, and best practices.
- Prepare user guides, configuration notes, training materials, and other implementation documentation.
- Provide ongoing technical support after go-live, responding to service requests and incidents promptly.
- Diagnose and resolve technical issues by investigating configurations, databases, logs, and source code where necessary.
- Maintain ownership of reported issues, providing timely updates and ensuring appropriate resolution or escalation.
- Conduct on-site visits to client facilities when required to support implementation, training, troubleshooting, and issue resolution.
- Project Coordination and Stakeholder Management.
- Maintain clear visibility of implementation progress, timelines, risks, and outstanding issues for clients and internal teams.
- Communicate technical concepts and implementation requirements clearly to both technical and non-technical stakeholders.
- Collaborate with engineering, Customer Experience, Product, and Commercial teams to ensure successful implementations and effective client support.
- Gather client feedback, identify recurring issues and feature gaps, and share insights with the Product and Engineering teams.
- Identify opportunities to improve client value and collaborate with the Commercial team where additional solutions or services may be relevant.
Candidate requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Hands-on knowledge of software development, databases, SQL, networking, and technical troubleshooting.
- Familiarity with programming languages and frameworks such as Python/Django, version control systems such as Git, and operating systems such as Linux or macOS.
- Understanding of APIs, data migration, system integrations, software configuration, and testing processes.
- Strong analytical and problem-solving skills, with the ability to investigate root causes and resolve complex technical issues.
- Experience with CRM platforms, ticketing systems such as Jira, Freshdesk, ServiceNow, or Zendesk, and remote support tools is an advantage.
- Strong project coordination and organisational skills, with the ability to manage multiple implementation activities, timelines, and priorities.
- Excellent communication, presentation, and client relationship management skills, including the ability to train users and engage senior stakeholders.
- Customer-focused, proactive, and accountable, with the ability to manage client expectations and remain calm under pressure.
- Good commercial awareness and the ability to identify opportunities to improve client value.
- Ability to learn complex software quickly, analyse data, identify trends, and recommend practical improvements.
- Knowledge of Kenya’s healthcare technology landscape is desirable. Experience with Electronic Medical Records (EMR), Hospital Management Information Systems (HMIS), or other healthcare systems is an added advantage.
- Understanding of healthcare data privacy and familiarity with Kenya’s Data Protection Act, 2019, are an added advantage.
- Willingness to travel to client facilities and provide occasional out-of-hours support when required.
Candidate safety
Never pay an employer or recruiter for a job offer. Review the application instructions after signing in and report suspicious vacancies to Kebarick.
Hiring organisation
s Expand Recruitment Services