Job particulars
- Job title
- Host/Hostess
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Hospitality
- Level
- Entry
- Posted
- 30 Sept 2026
- Closing date
- 8 Oct 2026
Key responsibilities
- Deliver a professional and engaging welcome to all guests, creating positive emotional connections and setting the tone for their dining experience.
- Maintain comprehensive knowledge of food and beverage offerings, operational procedures, and quality assurance standards across all outlets.
- Execute reservation management through digital platforms, maintaining accurate and organized booking records.
- Coordinate seamlessly with servers and front-of-house staff, understanding point-of-sale operations and service protocols.
- Greet and seat guests promptly, strategically managing table assignments to optimize seating capacity and guest experience.
- Monitor wait times and guest flow during service periods, providing timely updates to both guests and staff.
- Handle guest inquiries and phone reservations with professionalism and accuracy.
- Communicate dietary restrictions, special requests, and menu information to kitchen staff and guests in a clear and informative manner.
- Address guest concerns and complaints with empathy and professionalism, working toward prompt resolution and satisfaction.
- Execute responsible cash handling procedures, including opening and closing the cash register during assigned shifts.
- Adhere to all safety, sanitation, and food handling policies and procedures.
- Maintain an organized and well-stocked host stand, ensuring menus, reservation materials, and promotional items are readily accessible.
- Collaborate with management and service staff to ensure smooth operations during peak and off-peak service periods.
Candidate requirements
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to go above and beyond for internal and external guests.
- Ability to work cohesively and collaboratively as part of a team.
- Other language a plus.
- Physical Aspects of Position (include but are not limited to):.
- Frequent standing and walking throughout shift.
Candidate safety
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Hiring organisation
s Expand Recruitment Services