Head, Cash Product Kenya & East Africa

Key responsibilities

• Strategy
• Build Products
• Manage cash products including changes, enhancements and replacement, throughout their development life cycle.
• Markets in scope: Kenya, Uganda, and Tanzania.
• PrismFX growth will be across FI, Paytech and Corporate.
• To identify and translate market opportunities into enhancement of existing products, in order to generate a profitable business. Includes demonstration of business cases for products, defining features and functionality, P&L projections, and changes required to internal operations and delivery.
• Monitor overall service standards, maintain good relationship to ensure that quality of service to customers remains superior to competition.
• Develop strategies / tactics to gain market share and grow liabilities through new products and existing services.
• Directly responsible for articulating the product strategy and executing product initiatives on the annual operating plan in the country for the product in conjunction with the product team and/or Head of Product Cash of Middle East, Africa, and Pakistan.
• Directly responsible for understanding customer needs and develop the client value propositions that will address them across all client segments.
• Driving launches of product enhancements, new products, as required for Cash. Work jointly with Sales and Marketing to develop collaterals for local market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets.
• Ensuring global training initiatives are executed across all countries in the region in line with the global commercialization agenda.
• Act as the main conduit for championing to Central Product for the product line for all investment cases, Business Requirement Document (BRD) or its equivalent) for product development or enhancements and for local regulatory requirements.
• Connectivity
• Increase client penetration and revenues for the bank by actively building on the bank’s product capabilities.
• Plan client events and product launches in conjunction with Transaction Banking (TB) Sales, to ensure that planned revenue and volume targets are met.
• Maintain a high level of customer contact through, workshops, focus groups and client calls. Gather and collect feedback on product offerings, and modifications made as appropriate.
• Ideation/Pitches
• Maintain a detailed and up-to-date knowledge of the bank’s capabilities, online channels, and their application to client needs – use this knowledge in structuring solutions.
• Development of Cash and transactional FX solutions.
• Identify business opportunities or threats for Cash products. Continually scan the business environment for new opportunities or threats and take action as appropriate. To articulate this view in an annually published operating Plan.
• Business
• Revenue & Drivers
• Complete ownership of client level revenue for cash, including Fees and Volume growth and ancillary balance sheet drivers (liabilities)
• Identify new revenue streams and ideate alternate solutions to uplift overall client and portfolio returns.
• Monitor revenue performance against budget and forecasts. Report critical information on product performance along with replication ideas and/or remedial action.
• Processes
• Execution
• Create necessary training decks and provide training followed by ongoing support to TB Sales, Client Coverage and all relevant stakeholders.
• Drive engagement internally (with relevant teams) to ensure revenue realization and commercialization after the product launch.

Candidate requirements

• Education Masters / MBA in related field.
• Languages English

Required skills