Job particulars
- Job title
- Global IT Assistant
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Work arrangement
- Remote
- Industry
- IT
- Level
- Middle
- Posted
- 21 Oct 2026
- Closing date
- 31 Oct 2026
Key responsibilities
- Log, triage, and follow up on IT support tickets, ensuring resolution according to the priority and timelines defined by the Digital Team.
- Upload IT-related invoices into the finance/accounting system and track their status through to payment.
- Coordinate with vendors to resolve invoice discrepancies or missing documentation.
- Track software requests end-to-end: submission, approval, license procurement, and provisioning to end users.
- Maintain an up-to-date inventory of software licenses, renewals, and IT equipment.
- Support IT account setup and access as part of staff onboarding and offboarding.
- Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team.
Candidate requirements
- We value IT Assistants who have:.
- A positive, friendly, and collaborative attitude.
- Basic understanding of IT support processes, ticketing systems, and software licensing.
- Strong organizational skills and attention to detail, particularly for invoice and documentation tracking.
- Effective communication with cross-functional teams, vendors, and stakeholders.
- Ability to prioritize and follow up on multiple requests simultaneously.
- Proficiency with basic office and finance tools (e. g., Excel, ticketing/invoicing systems).
- Fluent in English
- Desirable: conversational Spanish.
- One year of experience in a similar role.
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Hiring organisation
s Expand Recruitment Services