Job particulars
- Job title
- Front Office Supervisor
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Admin
- Level
- Middle
- Posted
- 28 Sept 2026
- Closing date
- 5 Oct 2026
Key responsibilities
- Guest Service & Operations.
- Supervise day-to-day Front Office operations, including check-in, check-out, and room assignments.
- Ensure that all guests are greeted warmly and assisted promptly in line with Accor service standards.
- Handle guest requests, feedback, and complaints courteously and efficiently.
- Support the implementation of ALLSAFE and other Accor service and safety programs.
- Ensure VIP arrivals and special requests are communicated and handled seamlessly.
- Team Supervision & Training.
- Supervise and guide the Front Desk, Guest Relations, and Bell teams during shifts.
- Conduct briefings and ensure staff are informed about hotel activities, occupancy levels, and special events.
- Coach and develop team members to enhance service delivery and performance.
- Ensure grooming, communication, and performance standards are consistently maintained.
- Administration & Systems.
- Monitor and review shift reports, cash float management, and night audit accuracy.
- Ensure accurate recording and follow-up of guest preferences, profiles, and billing.
- Assist in preparing duty rosters, leave schedules, and attendance records.
- Liaise with Housekeeping, Reservations, and other departments to ensure smooth coordination.
- Financial & Business Awareness.
- Promote upselling of rooms, packages, and services to maximize revenue.
- Support management in monitoring departmental expenses and cost control.
- Contribute to guest satisfaction and loyalty targets as per Accor KPIs.
- Health, Safety & Compliance.
- Ensure a clean, safe, and organized front desk area at all times.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Maintain confidentiality of guest and company information.
Candidate requirements
- Diploma or degree in Hospitality Management or related field.
- Minimum 2 years’ experience in Front Office operations, with at least 1 year in a supervisory role.
- Proficient in PMS (Opera Cloud preferred) and Microsoft Office applications.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and guest recovery abilities.
- Fluency in English; additional languages are an advantage.
- Additional Information.
- Your team and working environment:.
- Tight-knit and team oriented.
- Hard-working, engaging and inclusive.
- Attention to detail and hygiene.
- Well organised and autonomous.
Candidate safety
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Hiring organisation
s Expand Recruitment Services