Job particulars
- Job title
- Front Office / Receptionist
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Admin
- Level
- Middle
- Experience
- 4+ years
- Salary
- KES 40,000 – 40,000 / month
- Posted
- 30 Sept 2026
- Closing date
- 1 Oct 2026
Key responsibilities
- Front Office & Reception Management.
- Manage the reception area and ensure it is professional, clean, organised and welcoming at all times.
- Receive and professionally attend to clients, visitors, suppliers, partners and other guests.
- Answer, screen and direct incoming calls and enquiries appropriately.
- Manage incoming and outgoing correspondence, courier services and deliveries.
- Maintain an accurate visitor register and coordinate visitor access.
- Receive and direct clients attending meetings, events or consultations.
- Coordinate meeting rooms, boardrooms and reception facilities.
- Ensure meeting rooms are appropriately prepared before meetings.
- Manage front-office stationery and other administrative supplies.
- Customer & Client Experience.
- Provide a warm, professional and consistent experience to all visitors.
- Handle routine enquiries and direct clients to the appropriate departments.
- Maintain a high level of confidentiality when dealing with clients and company information.
- Assist with client hospitality and meeting arrangements.
- Escalate complaints, concerns or sensitive matters to the appropriate manager.
- Administration & Coordination.
- Provide general administrative support to management and departments as required.
- Maintain front-office records, registers and filing systems.
- Assist in coordinating meetings, appointments and internal activities.
- Support preparation of meeting materials, schedules and basic reports.
- Assist with office communications and announcements.
- Coordinate office supplies and liaise with suppliers where required.
- Maintain an updated directory of key contacts, suppliers and service providers.
- Support onboarding arrangements for new employees and visitors where applicable.
- Events & Business Support.
- Support the coordination of internal meetings, corporate functions and office events.
- Assist with visitor and client coordination during major project/event periods.
- Liaise with operations and production teams where visitors, clients or suppliers require access to the office or operational areas.
- Support event-related administrative activities as assigned.
Candidate requirements
- Diploma or degree in Front Office Management, Business Administration, Hospitality Management, or a related field.
- At least 2–4 years’ experience in reception, front-office, administration, hospitality or customer-service roles.
- Previous experience in a busy corporate, hospitality, events or professional-services environment is an advantage.
- Excellent written and spoken English.
- Proficiency in Microsoft Office, particularly Word, Excel, Outlook and Teams.
- Strong telephone etiquette and professional communication skills.
- Excellent customer-service orientation.
- Professional appearance and demeanour.
- Strong interpersonal and communication skills.
- Excellent organisation and time-management skills.
- Ability to multitask and prioritise.
- Attention to detail.
- Strong telephone and email etiquette.
- Discretion and confidentiality.
- Problem-solving ability.
- Ability to work under pressure.
- Ability to interact confidently with senior executives, clients and external stakeholders.
- Positive, energetic and service-oriented attitude.
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Hiring organisation
s Expand Recruitment Services