Job particulars
- Job title
- Front Office Agent
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Admin
- Level
- Middle
- Experience
- 2+ years
- Posted
- 21 Oct 2026
- Closing date
- 28 Oct 2026
Key responsibilities
- Guest Satisfaction.
- Ensure guest satisfaction is the highest priority during check-in, check-out, and throughout the guest stay.
- Ensure the reception desk is covered at all times and calls are answered according to standards.
- Handle arrival and departure procedures efficiently and accurately.
- Demonstrate Fairmont Brand Standards by actively engaging guests.
- Consistently apply service essentials at the front office.
- Clearly explain registration procedures, credit card policies, and settlement of accounts.
- Provide professional recommendations and suggestions to enhance the guest experience.
- Communicate guest preferences to all relevant departments for seamless service.
- Exceed guest expectations and turn moments into memorable experiences.
- Remain conversant with the department’s frequently asked questions.
- Cashiering
- Complete cashier pre-shift supply checks.
- Post non-guest ledger payments.
- Handle cash, traveler’s cheques, credit cards, and direct billing accurately.
- Settle guest accounts and transfer balances to the correct ledgers.
- Process account adjustments.
- Balance cash and departmental totals at the end of each shift.
- Health & Safety
- Identify and report safety hazards.
- Ensure equipment is in good working condition and report any defects.
- Report suspicious persons or items to Security.
- Protect guest privacy and security by following key and information release procedures.
- Report all accidents and injuries to the Hotel Nurse and Security.
- Financial Responsibilities.
- Manage individual PMS accounts during check-out.
- Ensure safe cash drops and maintain personal float.
- Upsell room categories during reservations and check-in.
Candidate requirements
- Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or related field.
- Minimum 2-3 years’ experience in a similar front office role in a 5 star hotel.
- Excellent communication and interpersonal skills.
- Proficiency in Opera or a similar Property Management System.
- Strong knowledge of reception procedures and cashiering.
- High level of integrity and ability to handle cash and confidential information.
Candidate safety
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Hiring organisation
s Expand Recruitment Services