Job particulars
- Job title
- Exports Manager
- Hiring organisation
- Testimonials
- Location
- Mombasa, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Logistics
- Level
- Middle
- Experience
- 8+ years
- Posted
- 30 Oct 2026
- Closing date
- 6 Nov 2026
Key responsibilities
- Client Service & Relationship Management.
- Resolve client concerns and ensure customer satisfaction.
- Conduct client visits, service surveys, and submit periodic reports.
- Guide customer service staff to deliver excellent service.
- Review and update client tariffs to reflect current service rates.
- Regulatory & Compliance Oversight.
- Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.
- Maintain and update export control procedures as required by law.
- Prepare for and support external audits and inspections.
- Reporting & Documentation.
- Submit accurate and timely reports on stock movement and warehouse activities to clients.
- Prepare regular departmental performance and management reports.
- Oversee the preparation and dispatch of all required export documents.
- Finance & Revenue Assurance.
- Approve service invoices and ensure billing aligns with services rendered.
- Monitor revenue collection and follow up on outstanding payments with the credit control team.
- Prepare and manage departmental budgets, ensuring targets are met.
- Business Development.
- Source new business opportunities and issue quotations to potential clients.
- Build long-term relationships that support company growth and market expansion.
- Team Leadership & Staff Development.
- Assign workloads, monitor performance, and coordinate staff training.
- Provide support and guidance to customer service and operations staff.
- Train staff on systems and ensure correct usage and updates.
- Operational Coordination.
- Manage daily operations and ensure smooth system functioning.
- Redirect client queries appropriately to ensure prompt responses.
Candidate requirements
- Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.
- 5–8 Years of experience in export operations.
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Hiring organisation
Testimonials