Job particulars
- Job title
- Export Sales Admin Coordinator
- Hiring organisation
- Testimonials
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Sales & Marketing
- Level
- Middle
- Experience
- 4+ years
- Posted
- 30 Oct 2026
- Closing date
- 13 Nov 2026
Key responsibilities
- Export Sales Administration.
- Coordinate and process export customer orders from receipt through to shipment.
- Prepare and maintain sales orders, proforma invoices, commercial invoices, packing lists, and other relevant documentation.
- Ensure customer orders are accurately captured in the system and updated throughout the order cycle.
- Monitor order status and proactively follow up on pending actions.
- Maintain accurate and up-to-date customer and sales records.
- Customer & Sales Support.
- Serve as a point of contact for customers regarding order status, documentation, delivery schedules, and routine queries.
- Respond to customer enquiries promptly and professionally.
- Coordinate with sales representatives to ensure customer requirements are clearly communicated and fulfilled.
- Follow up on quotations, purchase orders, approvals, and other outstanding customer requirements.
- Maintain professional relationships with international customers and business partners.
- Export & Shipping Coordination.
- Coordinate with logistics, freight forwarders, shipping lines, transporters, and clearing agents to facilitate timely shipments.
- Prepare and submit required export documentation.
- Track shipments and provide customers and the sales team with updates on shipment status.
- Verify shipping details, quantities, destinations, and delivery requirements before dispatch.
- Assist in resolving shipment delays, documentation discrepancies, and other export-related issues.
- Documentation & Compliance.
- Ensure export documentation is complete, accurate, and submitted within required timelines.
- Maintain organized electronic and physical records of export transactions.
- Ensure documentation complies with company procedures and applicable export requirements.
- Coordinate with relevant internal departments where additional certificates, permits, or documentation are required.
- Invoicing & Financial Administration.
- Coordinate with Finance to ensure timely and accurate invoicing of export orders.
- Follow up on customer payments and outstanding balances where required.
- Verify pricing, quantities, currency, discounts, freight charges, and other commercial details against approved orders.
- Assist with reconciliation of sales and shipment records.
- Reporting & Data Management.
- Prepare regular export sales and order status reports.
Candidate requirements
- Bachelor’s degree in Business Administration, International Business, Supply Chain, Sales, Logistics, or a related field.
- 2–4 Years of experience in export sales, logistics coordination, customer service, or a related role.
- Experience working with international customers and export documentation is highly desirable.
- Experience with CRM systems or sales/order management platforms.
- Good understanding of export and shipping processes is an advantage.
- Strong administrative and organizational skills.
- Excellent attention to detail and accuracy.
- Ability to work effectively with sales, finance, logistics, production, and external partners.
- Ability to work independently while maintaining strong teamwork.
- Professional and confident communication with international customers.
- Ability to work under pressure and meet deadlines.
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Hiring organisation
Testimonials