Job particulars
- Job title
- Debt Collection Call Center Agent
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Customer Service
- Level
- Entry
- Posted
- 21 Oct 2026
- Closing date
- 23 Apr 2027
Key responsibilities
- Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
- Process and organize debt collection correspondence and related documentation.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
- Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
- Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
- Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
- Achieve and exceed set debt recovery targets and performance metrics.
- Perform other related duties as assigned by the management.
Candidate requirements
- Diploma/Degree in Business Administration, or related field.
- Relevant Call center experience will be an added advantage.
- Strong desire to learn along with professional drive.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Exellent listerning skills.
- Excellent computer skills.
- Ecellent negociation skills.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
- Confidence
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Hiring organisation
s Expand Recruitment Services