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Jobs›Other›Customer Support Intern – Regional Service Centers

Customer Support Intern – Regional Service Centers

Hiring organisations Expand Recruitment Services

⌖ Nairobi, Kenya◷ Contract◫ On-site▣ Customer Service
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Closing 2 Nov 2026
VACANCY DETAILS

Job particulars

Job title
Customer Support Intern – Regional Service Centers
Hiring organisation
s Expand Recruitment Services
Location
Nairobi, Kenya
Employment type
Contract
Work arrangement
On-site
Industry
Customer Service
Level
Entry
Experience
2+ years
Posted
21 Oct 2026
Closing date
2 Nov 2026

Key responsibilities

  • Customer Service and Service Intake.
  • Serve as the primary contact for walk-in customers visiting the Regional Service Centre for repairs, replacements and other aftersales assistance.
  • Receive and register customer repair and replacement requests in line with established procedures.
  • Conduct initial screening and basic troubleshooting of faulty products before transferring units to technicians for further diagnosis or repair.
  • Evaluate customer issues against applicable warranty, repair and replacement guidelines, referring cases that require technical assessment or further review.
  • Explain the next steps, expected timelines and applicable service procedures to customers.
  • Provide customers with updates on case progress and follow up on pending or escalated issues.
  • Inform customers about proper product usage, basic maintenance, warranty coverage and available aftersales service channels.
  • Regional Service Centre Operations.
  • Receive and process faulty units sent from feeder shops to the Regional Service Centre for repair.
  • Record all incoming units accurately, including unit details, condition and source shop.
  • Ensure all units are properly tagged and transferred to technicians for technical assessment and repair.
  • Process repaired units for dispatch to the respective feeder shops, ensuring accurate system updates and documentation.
  • Coordinate with feeder shops and logistics teams to facilitate the timely movement of units.
  • Maintain accurate records of units received, awaiting repair, repaired and dispatched.
  • Report discrepancies, missing units, system issues and delays promptly to the relevant teams.
  • Service Quality and Process Compliance.
  • Deliver professional and respectful service to customers visiting the Regional Service Centre.
  • Apply repair, replacement and warranty procedures consistently in line with established guidelines.
  • Record customer interactions, service actions and inventory movements accurately and promptly in the CRM and other aftersales systems.
  • Process customer cases and unit movements within defined service timelines.
  • Coordinate with technicians, shop teams and field teams to resolve customer issues within the required timelines.
  • Contribute to initiatives that increase awareness and use of Regional Service Centre services.

Candidate requirements

  • A bachelor’s degree in a relevant discipline.
  • At least 1–2 years of experience in customer service, aftersales, service centre operations, technical assistance, shop operations or a related field.
  • Experience handling walk-in customers in a service or repair environment is an added advantage.
  • Basic technical knowledge of electrical, electronic and solar products is an advantage.
  • The ability to coordinate with teams across different functions to achieve service targets.
  • Effective customer service and communication skills.
  • Clear verbal and written communication skills.
  • The ability to conduct basic troubleshooting and initial product screening.
  • Experience in ensuring accuracy in documentation, record-keeping and system updates.
  • The ability to manage multiple customer cases and meet defined service timelines.
  • A practical, solutions-oriented approach to customer issues and service delivery.
  • The ability to perform effectively in a fast-paced service centre environment.
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HIRING ORGANISATION

Hiring organisation

s Expand Recruitment Services