Credit Control Officer

Key responsibilities

• Monitor credit periods of all accounts and ensure all invoices are paid within the period for enhanced cash flow.
• In liaison with the claims analysts, review invoices before dispatching to ensure minimum rejections.
• Communicate to Billing Manager the changes and updates on all accounts coverage in real time to ensure zero billing for non-covered services.
• Create close working relationships with insurance and corporate account administrators to ensure smooth processing of Hospital invoices.
• Identify the major reasons for claims rejections based on reports from insurances and corporates and submit reports to the relevant parties for correction.
• Assist the Credit Control Manager in the background checks on creditworthiness of potential corporate accounts and Insurance companies.
• Communication to accounts managers of any relevant changes e. g. addition of services.
• Submit weekly reports on status of all accounts and highlight any issues with recommendations.
• Alert insurance companies and corporates in advance of any likely delays of invoices beyond the stipulated dispatch period to ensure no rejections.
• Ensure excellent customer relations management to clients.
• Progressively improve the turnaround time.
• Participate in the department attaining local and international quality accreditation systems.
• Work on rejected claims on medical basis, give medical advices and re-claiming.
• Respond to medical queries from insurances either via Mail or Phone.
• Counter check that hospital charges and breakdown are properly captured on invoices and within acceptable insurance terms.
• Communicating any new changes from insurances to the billing and registration team, explaining and giving advices where need be.
• Promptly and efficiently attend to customer queries and complaints.
• Any other duty that may assigned.
• Key Performance Indicators.
• Weekly reports on status of all Accounts.
• Monthly collections.
• Claims rejections.
• Adherence to credit periods by accounts managed.
• Communication of accounts changes or updates.
• Turnaround time
• Customer satisfaction index.

Candidate requirements

• Location Thika
• Job Field Finance / Accounting / Audit &nbsp.
• Salary Range KSh 30,000 - KSh 50,000/month.

Required skills