Job particulars
- Job title
- Credit Assistant – Recovery
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Sales & Marketing
- Level
- Entry
- Experience
- 2+ years
- Posted
- 21 Oct 2026
- Closing date
- 29 Oct 2026
Key responsibilities
- Locate and contact members regarding overdue loan accounts through phone, email and other communication channels.
- Negotiate suitable repayment plans based on members’ financial situations.
- Advise members on available payment options and recovery processes.
- Maintain and update delinquent member records and communication logs.
- Prepare and issue debt recovery notices and correspondence.
- Engage guarantors on defaulted guaranteed liabilities.
- Write to employers, debt collectors and lawyers where recovery action is required.
- Liaise with Loan Recoveries and Monitoring Officers on debt recovery matters.
- Prepare statements for lawyers, auctioneers, credit reference bureaus and debt collectors.
- Perform any other duties assigned from time to time.
Candidate requirements
- Diploma in Business Management, Cooperative Management, Supply Chain Management, Sales & Marketing, Credit Management or a related field.
- CPA Part I will be an added advantage.
- Experience in debt collection or a credit environment will be an added advantage.
- Professional qualifications will be an added advantage.
Candidate safety
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Hiring organisation
s Expand Recruitment Services