VACANCY DETAILS

Job particulars

Key responsibilities

Duties and responsibilities at this level entail:.
Receiving and channeling incoming calls to the respective destinations; Booking outgoing calls and facilitate conversations between callers and receivers;.
Carrying out routine testing of exchange lines and switchboard facilities; Ensuring that defective equipment is repaired accordingly;.
Maintaining records of telephone equipment and peripherals;.
Updating the calls register by recording the necessary details of calls; Confirming visitors’ identification documents;.
Responding to customer enquiries and directing them to the respective destinations;.
Maintaining a register on all complaints raised by customers / visitors; operating switch-board; answering and directing telephone calls; and providing good customer care service.

For appointment to this grade an officer must have:.
Cumulative service period of six (6) years’ relevant work experience three (3) years should have been in the grade of Customer Care Assistant II or in a comparable position;.
Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognised institution;.
Proficiency in computer application; and.
Shown merit and ability as reflected in work performance and results.

CAREER ADVANTAGE

Every option below opens the matching Kebarick career service for this vacancy — no generic landing page and no dead-end tool screen.

Candidate safety

Never pay an employer or recruiter for a job offer. Review the application instructions after signing in and report suspicious vacancies to Kebarick.

HIRING ORGANISATION

s Expand Recruitment Services