Job particulars
- Job title
- Complaints Management Officer II
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Security
- Level
- Middle
- Posted
- 20 Oct 2026
- Closing date
- 10 Nov 2026
Key responsibilities
- An officer at this grade will undertake the following duties and responsibilities:.
- Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;.
- Receiving, documenting and processing complaints;.
- Updating records of all complaints received and processed;.
- Participating in inquiries into complaints of police misconduct;.
- Participating in complaints management review meetings.
- Implementing the recommendations of the Internal Case Intake Committee;.
- Collecting and collating data for internal and external reports on complaints management;.
- Implementing risk mitigation measures; and.
- Providing feedback to the complainants on the status of complaints.
Candidate requirements
- For appointment to this grade, an officer must have the following qualifications:.
- Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and.
- Proficiency in Computer Application.
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Hiring organisation
s Expand Recruitment Services