Job particulars
- Job title
- Commercial Operations Manager
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Insurance
- Level
- Management
- Experience
- 3+ years
- Posted
- 29 Sept 2026
- Closing date
- 12 Oct 2026
Key responsibilities
- Drive Execution
- Take important Commercial Operations priorities and turn them into clear actions, owners, and timelines.
- Follow work through to completion and step in when priorities are slowing down or falling between teams.
- Coordinate execution across Customer Operations, Claims, Policy Administration, billing, insurance operations, partner operations, and other Commercial Operations areas.
- Support major projects, new products, partner launches, system changes, and operational initiatives from planning through execution.
- Bring structure and momentum to priorities that do not have an obvious single owner.
- Solve Problems and Unblock Teams.
- Get quickly to the root of operational problems and help develop practical solutions.
- Bring together the right teams and people when an issue spans multiple functions.
- Work across Commercial, Product, Policy Administration, Technology, Finance, Partnerships, and other teams to unblock execution.
- Identify risks early and escalate clearly with the problem, impact, options, and recommended next step.
- Challenge assumptions and existing ways of working when they are preventing the business from moving forward.
- Understand and Improve Performance.
- Use operational data, scorecards, and business information to understand what is working and what is not.
- Identify emerging performance issues and help teams develop practical recovery plans.
- Turn data into clear insights, decisions, and actions rather than reporting for reporting’s sake.
- Help leadership maintain a clear view of the most important operational priorities and risks across markets.
- Support teams to build better performance rhythms, controls, and ways of working.
- Improve processes, SOPs, trackers, controls, and operating routines where greater structure is needed.
- Identify recurring problems and help move the business from repeated fixes to sustainable solutions.
- Look for opportunities to simplify work and reduce unnecessary manual processes.
- Be comfortable working with AI-enabled tools and new technologies, and help teams adopt them effectively where they can improve productivity, quality, decision-making, or customer outcomes.
- What Success Looks Like in Year One.
- Important Commercial Operations priorities move faster and are less likely to stall between teams.
- Leadership has a clear and reliable view of key operating performance, risks, and priorities.
- Material operational issues have clear owners, actions, and timelines and are escalated before they become emergencies.
- Cross-functional projects and launches are driven through to completion with stronger operational readiness.
- Recurring operational problems increasingly result in better processes, systems, or controls rather than repeated manual fixes.
- You independently own increasingly complex workstreams and reduce the amount of day-to-day execution that needs to sit directly with the Head of Commercial Operations.
- Teams know you as someone who helps get difficult things done.
Candidate requirements
- You have approximately 3–5+ years of strong professional experience in operations, strategy, consulting, fintech, financial services, technology, insurance, startups, or another fast-moving environment.
- You learn quickly and can become effective in areas where you may not initially be the subject-matter expert.
- You have personally taken difficult projects, problems, or initiatives from ambiguity through to execution.
- You have strong analytical and problem-solving skills and are comfortable working with numbers, spreadsheets, and operational data.
- You communicate clearly and can simplify complex issues for different audiences.
- You are comfortable working with both senior leaders and frontline teams.
- You have good judgement about when to investigate further, when to make a call, and when to escalate.
- You are comfortable working without perfect information or detailed instructions.
- You have a strong bias toward action and follow-through.
- You can influence people and drive progress even when you do not formally manage everyone involved.
- You care about getting the details right without losing sight of the broader business outcome.
- You live Turaco’s values: pushing boundaries, working with excellence, and profound respect for the individual.
- You are comfortable with AI and emerging technology, curious about how they can improve operations, and able to help teams adapt as new tools and ways of working are introduced.
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Hiring organisation
s Expand Recruitment Services