Job particulars
- Job title
- Commercial Manager – Youth Financial Services
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Finance
- Level
- Management
- Posted
- 23 Oct 2026
- Closing date
- 5 Nov 2026
Key responsibilities
- Specifically, the successful jobholder will be required to:.
- Own the commercial performance of the assigned youth customer portfolio, delivering agreed targets for customer acquisition, activation, product uptake, usage, retention and profitability.
- Translate business priorities and customer insights into effective commercial plans, campaigns, propositions and market activation initiatives with clear objectives and measurable outcomes.
- Build a deep understanding of youth needs, behaviours and emerging trends through research, customer engagement, market intelligence and performance analytics.
- Partner with Product Owners and cross-functional teams to develop, test and commercialise relevant products, customer journeys, pricing and offers.
- Identify and develop partnerships with universities, schools, employers, youth organisations, businesses, fintechs and other ecosystem players to expand market reach and accelerate growth.
- Collaborate with Brand & Communications and agency partners to deliver distinctive, relevant and engaging campaigns that strengthen the YFS proposition and support commercial objectives.
- Work with branches, sales teams, relationship managers and digital channels to drive customer acquisition, product adoption and sustained engagement.
- Analyse customer behaviour, campaign effectiveness, portfolio performance and return on investment to identify opportunities and improve commercial results.
- Ensure effective budget utilisation, value for money, sound commercial decision-making and adherence to applicable regulatory, risk, data privacy and customer protection requirements.
- Build strong relationships across internal teams and external stakeholders, develop compelling business cases and presentations, and drive the timely execution of commercial initiatives.
Candidate requirements
- The successful jobholder will be required to possess the following qualifications:.
- A Bachelor’s degree in Business, Marketing, Commerce, Economics, Finance, Communications or a related discipline.
- At least five (5) years’ relevant experience in commercial management, go-to-market strategy, business growth, segment or category management, marketing, partnerships, business development, customer strategy or a related commercial field.
- Demonstrated experience translating customer insights and business strategies into commercial initiatives that deliver measurable results.
- Strong commercial and business acumen, including experience managing targets, budgets, customer growth metrics, performance funnels and return on investment.
- Proven ability to influence stakeholders, collaborate across multiple functions and manage strategic partnerships.
- Strong analytical, communication, presentation, negotiation and relationship management skills.
- A customer-centric, innovative and results-oriented mindset, with the ability to adapt to changing customer needs and market dynamics.
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Hiring organisation
s Expand Recruitment Services