Job particulars
- Job title
- Cluster Asst. Learning & Development Manager
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- HR
- Level
- Middle
- Experience
- 1+ years
- Posted
- 29 Oct 2026
- Closing date
- 13 Nov 2026
Key responsibilities
- Establishment of Training Tools.
- Conducts training needs analysis and creates content to close the gaps identified.
- Contribute to making learning materials creative, visually engaging, and learner-friendly.
- Compilation and updating of the requisite technical training manuals and tools in collaboration with the Cluster Director of People & Culture.
- Is familiar with learning and development content and initiatives and ensures these are fully implemented within the two properties.
- Reviews and implements learning and development policies within the properties.
- Helps in coordinating and supporting yearly performance management cycle for all employees and tracks all respective development needs.
- Ensures certificates for all programs successfully completed are prepared and issued.
- Administration
- Compiles course/training requirements and attendance and feedback on effective of training initiatives.
- Compiles hotel inspection reports, and on-the-job observance.
- Attends On the Job learning training sessions conducted by departmental trainers and gives feedback and coaching.
- Ensures proper course material and updated job descriptions are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
- Coaching of supervisors/Heartist on training matters and service standards.
- Establishes monthly training, quality, and business summary reports according to the Hotels’ /regional office requirements.
- Implements Fairmont and Accor Learning & Development Standards.
- Co-ordinates the updating of personal files of Heartists together with the P&C Department.
- Ensures that individual development plans are put together annually for all colleagues in the two hotels.
- Proper Quality Reporting and action planning implementation according to set time frame.
- Work with departments to identify training requirements and ensure sessions support colleague performance and engagement.
- Tracks training attendance to ensure compliance.
- Training
- Facilitate interactive workshops, focus groups, and training sessions for the Heartists.
- Conducts train the trainer programs for new departmental trainers and mentors them in the training role.
- Interviews and selects departmental trainers for the respective departments.
- Conducts, co-ordinates and supervises all kinds of internal technical training and courses of the supervisors and departmental trainers.
- Ensures that departmental training schedules are established every month in advance.
- Oversees the property induction process and programs – including Onboarding and Heartist Culture.
- Ensures completion of all training according to the company Training Matrix.
- Evaluate and update property training programs and initiatives. Ensuring all training material and content is relevant and up to date.
Candidate requirements
- 2–3 Years’ experience in L&D, HR, or training coordination roles.
- Bachelor’s Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field.
- Minimum of 1 year of experience in operational leadership roles within the hospitality industry, with a strong understanding of hotel operations and management.
- Proven track record in supporting training program design, delivery, and evaluation.
- Proven track record of successfully developing and implementing comprehensive learning and development strategies.
- Certification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, coaching and facilitation techniques.
- AccorHotels Academie Trainer Pass Dimension certification or equivalent accreditation from a recognized hospitality training organization.
- Demonstrated ability to effectively lead and manage a team of departmental trainers and middle management fostering a culture of continuous learning and development within the organization.
- Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization.
- Proven ability to drive innovation and change in L&D practices, keeping abreast of industry trends and best practices to ensure the organization remains competitive in talent development.
- Experience working in 5-star Hotels is required.
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Hiring organisation
s Expand Recruitment Services