Job particulars
- Job title
- Clinical Care Coordinator
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Work arrangement
- Remote
- Industry
- Medical
- Level
- Middle
- Posted
- 23 Oct 2026
- Closing date
- 31 Oct 2026
Key responsibilities
- Communicate with patients regarding appointments, treatment plans, follow-ups, referrals, and other care needs.
- Coordinate patient care between providers, specialists, facilities, pharmacies, and other healthcare professionals.
- Assist with patient intake and maintain accurate patient information within the EHR/EMR.
- Document patient interactions, clinical information, and provider instructions accurately.
- Coordinate and follow up on referrals and specialist appointments.
- Assist with insurance verification, eligibility checks, and prior authorizations.
- Follow up on outstanding medical records, laboratory results, imaging, referrals, and other clinical documentation.
- Conduct patient follow-up and care management calls, including Chronic Care Management (CCM) calls when required.
- Review patient information and identify issues that require escalation to the appropriate clinical provider.
- Communicate provider notes, instructions, and other relevant information to patients.
- Support prescription/refill requests and other clinical administrative workflows as appropriate.
- Maintain accurate, confidential, and HIPAA-compliant patient records.
- Provide compassionate and professional patient support while helping patients navigate their care journey.
Candidate requirements
- Clinical background required; candidates with training or professional experience as a Nurse, Doctor, Physician Assistant, Medical Assistant, or other healthcare professional are encouraged to apply.
- Strong understanding of medical terminology and clinical workflows.
- Previous experience in care coordination, patient coordination, medical virtual assistance, clinical administration, or a similar healthcare role is strongly preferred.
- Experience supporting U. S.-based healthcare practices is highly preferred.
- Familiarity with EHR/EMR systems.
- Experience with insurance verification, prior authorizations, referrals, or care management is an advantage.
- Strong English communication skills; bilingual English/Spanish candidates are highly preferred.
- Excellent patient communication, organization, documentation, and follow-up skills.
- Comfortable communicating with patients, healthcare providers, insurance companies, and other members of the care team.
- Ability to work independently in a remote environment while managing multiple patient needs and priorities.
- Understanding of HIPAA and patient confidentiality requirements.
Candidate safety
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Hiring organisation
s Expand Recruitment Services