Job particulars
- Job title
- Chief Operations Officer Job
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Insurance
- Level
- Management
- Experience
- 10+ years
- Posted
- 19 Oct 2026
- Closing date
- 25 Oct 2026
Key responsibilities
- Strategic & Operational Leadership.
- Develop and implement operational strategies, plans and initiatives aligned with the Company’s overall objectives.
- Provide overall leadership and accountability for the performance of the Company’s operational functions.
- Translate strategic objectives into clear operational targets, priorities and measurable outcomes.
- Work with the CEO and senior management to formulate and execute short-, medium- and long-term business strategies.
- Ensure alignment of operational plans with the Company’s vision, mission and values.
- Ensure effective coordination between Operations and other functions, including Finance, HR, Business Development, Risk and Compliance.
- Underwriting & Portfolio Performance.
- Provide strategic oversight of underwriting operations to ensure quality risk selection and adherence to guidelines.
- Monitor portfolio quality, pricing discipline, loss trends and delegated authority limits.
- Ensure effective implementation and review of underwriting policies and controls.
- Analyze trends and recommend corrective and improvement measures to support sustainable portfolio growth.
- Claims Management
- Provide oversight of claims operations to ensure timely, fair and efficient processing and settlement.
- Monitor turnaround times, claims costs, leakage and other performance indicators.
- Ensure adherence to claims procedures, authority limits and regulatory requirements.
- Strengthen controls for identifying and preventing fraudulent or irregular claims.
- Manage resolution of escalated claims and operational challenges affecting customers.
- Recommend measures to improve claims efficiency, customer experience and cost management.
- Legal, Regulatory Compliance & Risk Management.
- Ensure operational activities comply with applicable laws, regulations, regulatory directives and internal policies.
- Ensure compliance with insurance regulatory requirements and timely regulatory reporting.
- Identify, assess and manage operational, legal and regulatory risks affecting performance, reputation or customers.
- Establish and maintain appropriate internal controls across operational functions; strengthen fraud prevention and detection.
- Work with Legal, Risk and Compliance to address regulatory risks and support governance frameworks.
- Ensure timely closure of audit, compliance and control findings, and prompt escalation of control weaknesses or emerging risks.
- Promote a culture of accountability, risk awareness and compliance across the organization.
- Performance Management & Operational Excellence.
- Establish and monitor operational KPIs and performance targets.
- Develop and maintain an operations performance dashboard (productivity, turnaround times, service delivery, costs, quality).
Candidate requirements
- Master’s Degree in Business Administration, Strategic Management, Finance, Insurance, or a related field.
- Bachelor’s Degree in Business Administration, Finance, Strategic Management, Insurance, or a related discipline from a reputable university.
- Must have a Diploma in Insurance and a fully qualified ACII/IIK or FIA.
- Must be a member of a relevant professional body in good standing.
- Minimum of 8–10 years’ relevant professional experience, with substantial experience in insurance operations.
- Proven experience managing multiple operational functions and leading multidisciplinary teams.
- Demonstrable experience in strategic planning, operational performance management and business process improvement.
- Experience in underwriting, claims, insurance operations, risk management and regulatory compliance.
- Experience in budgeting, cost management and operational performance monitoring.
- Experience in implementing process improvement, automation or digital transformation initiatives.
- Experience working with senior management and Board-level stakeholders is highly desirable.
Candidate safety
Never pay an employer or recruiter for a job offer. Review the application instructions after signing in and report suspicious vacancies to Kebarick.
Hiring organisation
s Expand Recruitment Services