Job particulars
- Job title
- Branch Manager
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Administration
- Level
- Management
- Posted
- 26 Oct 2026
- Closing date
- 9 Nov 2026
Key responsibilities
- Drive Business Performance: Deliver branch growth and profitability by meeting disbursement, collection, and portfolio performance targets.
- Lead & Develop Your Team: Coach, mentor, and motivate branch personnel to cultivate a collaborative, results-oriented workplace.
- Protect Portfolio Quality & Manage Risk: Ensure strict adherence to credit policies, affordability checks, and fraud prevention measures.
- Deliver Exceptional Customer Experience: Champion customer advocacy by educating borrowers, resolving inquiries promptly, and building long-term community relationships.
- Drive Operational Excellence: Manage office administration, ensure regulatory compliance, and report insights to Sector Management to capitalize on local market opportunities.
Candidate requirements
- Education: A Diploma or Degree in a Business-related discipline.
- Experience: Proven leadership track record, ideally as a Team Leader or Branch Manager within financial services, consistently hitting performance KPIs and managing healthy portfolios.
- Outstanding communication, organizational, problem-solving, and relationship-building skills.
- Values: High integrity, discretion, commercial acumen, and an unwavering commitment to ethical and responsible lending practices.
- Flexibility: A proactive, self-motivated mindset with a willingness to relocate anywhere within Kenya.
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Hiring organisation
s Expand Recruitment Services