Job particulars
- Job title
- Associate Senior Delivery Officer (Regional Partner & Technology Advocate)
- Hiring organisation
- s Expand Recruitment Services
- Location
- Nairobi, Kenya
- Employment type
- Full-time
- Work arrangement
- On-site
- Industry
- Banking
- Level
- Management
- Experience
- 10+ years
- Posted
- 29 Sept 2026
- Closing date
- 12 Oct 2026
Key responsibilities
- The Regional Partner will play a dual-facing role, working closely with both task teams and regional leadership, and with internal technology and product teams, carrying out the following responsibilities:.
- User and Business Engagement and Operational Insight .
- Serve as a trusted advisor to task teams (TTLs), project staff, and regional management on operational technology needs.
- Understand and analyze end-to-end business processes across sectors (e. g., health, education) to understand the full context of operations—program goals, delivery challenges, and field constraints, and identify opportunities for efficiency and digital enablement.
- Provide strategic guidance on how existing or new digital solutions can support evolving operational requirements and policy implementation.
- Surface unspoken or emerging needs based on-the-ground observation, interviews, and data insights.
- Recommend improvements to business processes through the application of digital tools, automation, or data-informed workflows.
- Identify patterns or recurring challenges across countries or sectors that can be addressed systemically.
- Advise regional teams on implementation strategies for operational policy changes that require digital adaptation.
- Support regional stakeholders through business and technology transformation initiatives by assessing impacts, gathering requirements, validating future-state processes, and ensuring operational realities are reflected in transformation planning and execution.
- Technology Advisory and Bridging .
- Partner with product managers and solution architects on the design and evolution of digital platforms by providing business context, use cases, and field insights.
- Act as a bridge between regional business teams and central product development teams, translating complex operational problems into clearly scoped technical solutions.
- Evaluate existing technological solutions that may address observed needs, recommend fit-for-purpose adaptations where needed.
- Support prioritization by providing business impact framing, user insights, and field validation to product managers.
- Monitor and facilitate technology adoption, performance, and user satisfaction within the region and provide feedback for continuous improvement.
- Change Management and Implementation Support.
- Provide thought partnership with regional teams in designing business processes that are both policy-compliant and technology-enabled.
- Ensure alignment between institutional operational policies and technical implementation across platforms.
- Work with business and technical teams to promote the adoption of new tools and enhancements, drawing on field insights to shape communication, training, and support strategies.
- Support organizational learning by sharing case studies, user stories, and actionable feedback from the field.
- Support the implementation of new digital tools, features, or policies by facilitating change management, user communication, and engagement activities.
- Performance Monitoring & Reporting:.
- Define key performance indicators (KPIs) for innovative initiatives. Track progress, measure impact, and report outcomes to management.
- Knowledge Management:.
- Document lessons learned, best practices, and case studies. Contribute to the Bank’s innovation knowledge base and support continuous improvement.
Candidate requirements
- Master’s degree in computer science/STEM with 8 years relevant experience or bachelor’s degree in computer science with a minimum of 10 years relevant experience.
- Relevant areas of experience include (i) development or multilateral operations, (ii) technology advisory, consulting, or technology innovation, (iii) digital transformation and large-scale business modernization initiatives, including organization change and technology adoption, and (iv) field program implementation.
- Demonstrated expertise in emerging technologies, systems thinking, acting as a liaison, change management, evangelization, and innovation methodologies (e. g., AI, design thinking, agile)
- Strong analytical, problem-solving, and communication skills.
- Experience working in large, complex organizations or international development settings.
- Familiarity with the World Bank’s operations, governance, and organizational structure preferred.
- Understanding of the World Bank’s operational frameworks and platforms (e. g., the Operations Platform) preferred.
- Experience in field-embedded roles that require active collaboration with country teams and task teams in-region. Multilingual capabilities are a plus.
- Certified in SAFe Agilist, Digital Transformation, Organization Change Management, Design Thinking, or other industries preferred.
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Hiring organisation
s Expand Recruitment Services