Administrative Services Supervisor

Key responsibilities

• Lead your team to achieve agreed productivity, quality, service and customer satisfaction outcomes through effective workload, inventory, capacity and priority management.
• Develop employees through recruitment, onboarding, regular check-ins, coaching, feedback, performance management, training, goal setting and career-development discussions.
• Lead operational and technology-enabled change, building employee readiness through clear communication, coaching and training while addressing adoption barriers.
• Use management reporting, operational data and business insights to identify risks, guide decisions, optimize resources and improve service delivery.
• Strengthen relationships with internal and external stakeholders across locations to support coordinated service delivery and operational improvement initiatives.
• Resolve operational escalations through root-cause analysis and corrective action, while identifying and escalating quality issues, operational risks and control gaps in line with applicable policies and procedures.
• Promote continuous improvement, automation and technology-enabled solutions, monitor adoption and operational outcomes, support team engagement activities and manage any allocated budget responsibly.

Candidate requirements

• A bachelor’s degree or equivalent relevant professional experience.
• Experience in an operational, administrative or customer/service environment, including a minimum of 2 years experience leading and supervising teams.
• Experience managing productivity, quality and service-delivery KPIs, together with strong planning, workload-management and prioritization skills.
• Strong analytical and problem-solving skills, with the ability to interpret operational data, translate findings into action and manage operational escalations.
• Experience supporting process improvement and organizational change, including the ability to lead teams through uncertainty and evolving ways of working.
• Experience with continuous improvement, automation or operational transformation initiatives.
• Strong stakeholder-management, influencing, written and verbal communication skills, with fluency in English and the ability to engage teams across different locations and cultures.

Required skills